Frequently Asked Questions
Do you have a minimum order?
We have no minimum order size.
How long do you take to deliver?
We aim to despatch your order within 7-10 days(subject to stock availability), however we will make every effort to get your order to you as soon as possible. please let us know if you have an urgent order and we will do our best to help.
Can you provide samples?
Yes, logo samples can be done free of charge, garment samples are charged at the normal rate.
Can you originate my Design for me?
Yes, we can work from your own artwork or simple text.
Do I have to pay a set-up cost if I have already got the art-work?
Yes, accept if the artwork is on file with us. To operate an embroidery machine your artwork has to be digitised into one of our embroidery machine formats. This is a skilled job and is one of the main elements of high quality embroidery.
What format should I send my artwork?
You can send your logo in either a JPG ,JPEG, PNG, PDF, SVG or EPS format (300dpi ), stating the size required for the overall design (width x height) in centimetres. You can send it by email if you like.
What fonts do you have?
We have a lot of fonts on file , but allow us the time to test stitch the font first, to see if we can embroider the chosen font.
If you have a logo and do have the font used avaliable, then please supply the the font, this allows us to produce a better design. As the digitising software would treat a picture different to an actual font.
Can I use the Design again?
Yes, once your design is set up with us, you can re-order as many times as you like with that design, without paying the set up costs again.
Do your prices include embroidery?
Our garment prices are without decoration.
If you go to Embroidery Prices, this will give you cost of embroidery per garment.
I only want the name of my Company on the garments - do I have to pay for a design set-up?
No, we do not charge a set up cost for standard text only designs.